Refund Policy
Return and Exchange Policy
At Sheltn, we are committed to providing a positive shopping experience and ensuring customer satisfaction.
We accept eligible returns and exchanges within 30 calendar days from the date of delivery, subject to the conditions outlined below.
Approved returns may qualify for a refund to the original payment method or store credit, depending on the circumstances and applicable policies.
Return Conditions
To be eligible for a return or exchange:
– Items must be in brand-new, unused condition.
– Items must include original packaging and tags.
– Items must be unaltered and free from odors, damage, or signs of wear.
– Items must meet all return eligibility requirements.
Items that do not meet these conditions may not be eligible for return or exchange.
Refunds
Once your return is received and inspected, Sheltn will notify you by email regarding the approval status.
If approved:
– Refunds may be issued to the original payment method used for purchase, or
– Store credit may be provided depending on the circumstances.
Original shipping costs are generally non-refundable unless required by applicable law or due to an error caused by Sheltn.
Once your returned item has been received and approved, we will initiate the refund to youroriginal payment method within 5-7 business days. The time it takes for the refund to appearin your account may vary depending on your bank or payment provider.
Non-Returnable Items
The following items may not be eligible for return or exchange:
– Clearance items
– Final Sale items
– Promotional items

Any item marked as “Final Sale” at the time of purchase is not eligible for return or exchange.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to an error by Sheltn or a defective item.
We recommend using a trackable shipping service and purchasing shipping insurance for high-value returns.
Sheltn is not responsible for return packages that are lost, damaged, or not successfully delivered to our return facility.
Exchanges
Exchange requests are subject to product availability.
Because inventory may change quickly, Sheltn cannot guarantee that replacement items will remain available during the exchange process.
Promotional Items
Promotional items and special offers may have additional restrictions.
Unless otherwise stated at the time of purchase, promotional items marked as final sale are not eligible for return or exchange.
Order Processing Delays
Sheltn works to process and ship orders as quickly as possible.
If an order experiences unexpected processing delays, customers will be notified and Sheltn will provide appropriate assistance or available solutions.
Processing times may be affected by factors outside of Sheltn’s control, including:
– Weather conditions
– Carrier delays
– Peak shopping periods
– Supply chain disruptions
– Other unforeseen circumstances
Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
Sheltn Customer Service
Email:
support@sheltn.com