Privacy Policy
At Sheltn, we are committed to protecting your privacy and handling your personal information in a responsible, secure, and transparent manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or otherwise interact with Sheltn.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
References to “Sheltn,” “we,” “us,” or “our” refer to Sheltn and its affiliates responsible for operating the Sheltn website and services.
Customer Service:
Email: support@sheltn.com
Information We Collect
Depending on how you interact with Sheltn, we may collect personal information including:
Information You Provide Directly
This may include:
– Name
– Email address
– Phone number
– Billing address
– Shipping address
– Account login information
– Purchase history
– Product reviews and feedback
– Customer service correspondence
– Marketing preferences
– Payment-related information
Payment Information
Payments made through Sheltn are processed securely by trusted third-party payment processors, including Stripe and other payment service providers.
Sheltn does not store or have access to complete payment card numbers, CVV/security codes, or other sensitive payment authentication information.
Payment processors may collect and process transaction-related information in accordance with their own privacy policies and applicable laws.
For more information about Stripe’s privacy practices, customers may review Stripe’s Privacy Policy.
Information Collected Automatically
When you visit our website, we may automatically collect information including:
– IP address
– Browser information
– Device information
– Website activity
– Products viewed
– Pages visited
– Session information
– Referring website
– Approximate location information
This information helps us improve website performance, security, analytics, and customer experience.
How We Use Personal Information
We may use personal information to:
– Process and fulfill orders
– Deliver products and services
– Manage customer accounts
– Process payments and refunds
– Provide customer support
– Improve products and services
– Maintain website security
– Detect and prevent fraud
– Conduct analytics and business reporting
– Personalize customer experiences
– Communicate with customers
– Send marketing communications where permitted by law
– Fulfill legal obligations
Marketing Communications
If you subscribe to receive marketing communications, we may send information regarding:
– New collections
– Product launches
– Exclusive offers
– Events
– Editorial content
– Brand updates
You may unsubscribe at any time by:
– Clicking the unsubscribe link in emails
– Updating your account preferences
– Contacting customer service
We may still send service-related communications regarding orders, returns, payments, or account activity.
Advertising and Analytics
Sheltn uses advertising, analytics, and technology partners to improve website performance and customer experiences.
These technologies may help us:
– Measure advertising effectiveness
– Understand customer preferences
– Improve website functionality
– Personalize content
– Provide relevant advertising
Sharing Personal Information
We may share personal information with trusted service providers that support our operations, including:
– E-commerce platforms
– Payment processors, including Stripe
– Logistics and delivery providers
– Customer support providers
– Analytics providers
– Advertising partners
– Fraud prevention providers
– Technology and hosting providers
These providers may process personal information only as necessary to provide services to Sheltn.
Sheltn does not sell personal information for monetary compensation.
Data Retention
We retain personal information only for as long as reasonably necessary to:
– Provide products and services
– Manage customer relationships
– Fulfill legal requirements
– Resolve disputes
– Enforce agreements
– Maintain business records
Security
We maintain administrative, technical, and organizational safeguards designed to help protect personal information against:
– Unauthorized access
– Disclosure
– Misuse
– Alteration
– Loss
– Destruction
However, no method of electronic transmission or storage can guarantee complete security.
Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
State-Level Privacy Rights
Residents of certain U.S. states may have additional privacy rights regarding personal information.
Depending on applicable law, these rights may include:
– Accessing personal information
– Correcting personal information
– Requesting deletion
– Obtaining copies of personal information
– Opting out of targeted advertising
– Opting out of certain data sharing activities
Global Privacy Control (GPC)
Where required by applicable law, Sheltn recognizes valid Global Privacy Control (GPC) signals as requests to opt out of certain advertising or data-sharing activities.

Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
Sheltn is not responsible for the privacy practices of third parties.
Customers are encouraged to review third-party privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
– Business changes
– Technology updates
– Legal requirements
– Privacy practice changes
The updated version will always be posted on this page.
Contact Us
If you have questions regarding this Privacy Policy or how Sheltn handles personal information, please contact:
Sheltn
Email:
support@sheltn.com